Nandi support
Help with your account and device.
Support for Nandi iOS and Android
For account, pairing, upload, transcription, connected-source, or privacy help, contact the Nandi support team. Include the app version and device name, but never send your password or pairing token.
Contact support
Email [email protected]. We aim to acknowledge account and privacy requests within two business days.
Pairing and listening
Keep Bluetooth enabled and allow Nandi Bluetooth access. Open Account & devices, pair the nearby device, and confirm its battery level appears before starting listening. The phone is the secure gateway that uploads captured audio to your private workspace.
Pending uploads
Pending uploads are encrypted audio chunks waiting to reach the server. Keep the app signed in and allow Bluetooth background access. The queue retries automatically and removes a local chunk only after the server confirms receipt.
Delete conversations or your account
Long-press a conversation to select and delete one or more items. To permanently delete your Nandi account and associated private workspace, open More, Account & devices, then choose Delete account. This action cannot be undone.
Privacy
Read the Nandi Privacy Policy for details about temporary audio, transcripts, connected accounts, voice recognition, retention, and deletion.